About Broad Services
The strength of Broad Services is based on the attitude of care, combined with expertise, across a variety of services.
It was with this attitude in mind that Broad Services was established in early 2005 and later becoming Broad Services Australia as demand for our services stretched beyond just Victoria. We noticed a strong need in the market for a company bold enough to provide a wide range of commercial property services under one banner. Not one to shy away from the difficult, Broad Services Australia relishes the opportunity to take commercial property services to another level for their clients and develop sustainable solutions for the long term.
Industry sectors that have strongly benefited from our services include:
Outstanding service achievement is driven by outstanding people. We understand that no matter how much technology advances in this industry (and we have advanced rapidly with it), people with great skills and a strong attitude of care will be needed to provide the service. We adopt a strategic recruitment process to hire qualified and experienced staff and engage suitable and screened sub-contractors. This combination enable us to scale our workforce according to demand which currently carries out over 8000 jobs per year. This focus on the quality and development of mutually beneficial relationships is one of the leading drivers to our success.
Keeping these relationships strong means keeping people safe. All our staff undertake a detailed safety induction course including First Aid level 2, and have access to tablet technology in every service vehicle with up-to-date safety documentation managed by our cloud based systems. Our advanced operating system also possesses the following unique advantages.
Job safety analysis for every job – A technician cannot proceed with a daily task until a job safety analysis has been completed. The system will remain locked until the assessment is carried out which is an excellent safety control measure to ensure staff and public safety.
Closer administration and field connection – Our technology enables a staff member to video call the appropriate manager in the office to ‘walk through’ any unforeseen issues requiring direction onsite. This has been an excellent advancement of ours to lower unnecessary site visits for minor issues.
Fast and easy information transfer – Strong communication systems are vital when delivering services to multiple sites. Our system enables clients to send photos, videos or text and have it in the hands of the appropriate technician within minutes. This approach ensure the right person is sent the first time.
Reporting – Most of our clients require more than a simple invoice after the works have been completed. There is often onsite documents or photos of completed works required when submitting the invoice. This can be an administration nightmare for some but with Broad Services cloud based system, it is a simple process.
The successful development of our people, skills, technologies and strategic alliances means you get enormous value from one point of contact. Broad Services is an easy choice for those that want peace of mind and dependability when it comes to property and asset maintenance.
Want to know more? Contact us for an obligation free discussion about your requirements or to arrange a quote for your next project.